Service desk#
For questions and support related to the CLIMAAX Handbook, including the Framework, workflows, datasets and software, as well as all services associated with your ECMWF account, the CLIMAAX service desk can be contacted via our support request form:
Go to https://jira.ecmwf.int/plugins/servlet/desk/portal/4/create/186?customfield_13413=14215.
Log in with your ECMWF account. Information and help for the login process is available in the user documentation of ECMWF. If you are already logged in, you immediately proceed to the next step.
Enter a title and description for your request and make sure the “CLIMAAX” service is selected in the list at the bottom. Otherwise your request will reach the CLIMAAX support team only with delay.
Click “Create” to send the request.
You will receive email notifications with updates to the status of your request. Depending on the topic of the request, experts from the CLIMAAX team, e.g., the developers of a specific risk assessment workflow, are consulted when answering a request. Service desk requests are otherwise private.
Note
Requests are processed without a response guarantee based on the availability of the support team.